Empowering Your MSP to Thrive, In Business & Beyond
Learning how to run your I.T. Business is easier than you think! Our weekly podcast introduces you to experts that have been where you are or can support you with the ins and outs of running your business.
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Recent Episodes
311
July 31, 2026
Ryan McGill on Scaling MSP Operations & Turning Challenges into Growth
🎙️ In this episode of MSP Unplugged, we sit down with Ryan McGill to discuss his journey and practical strategies for running and scaling a successful managed services business.
Ryan shares real-world insights on improving operations, streamlining delivery, and helping small MSP teams overcome common challenges. Whether you're looking to tighten processes, boost efficiency, or prepare for growth, this conversation delivers actionable takeaways tailored for MSPs under $3M in revenue and with lean
Ryan shares real-world insights on improving operations, streamlining delivery, and helping small MSP teams overcome common challenges. Whether you're looking to tighten processes, boost efficiency, or prepare for growth, this conversation delivers actionable takeaways tailored for MSPs under $3M in revenue and with lean
310
July 20, 2026
Business Outcome Conversations: The Next Phase of MSP Customer Penetration with Luis Giraldo
🎙️ In this episode of MSP Unplugged, Luis Giraldo, Chief Evangelist at ScalePad, shares his journey and powerful strategies for turning around struggling MSPs — with a special focus on QBRs (Quarterly Business Reviews) and why business outcome conversations are the next evolution in customer penetration. Luis explains how moving beyond technical check-ins to real business discussions can dramatically improve retention, expansion, and client relationships — especially for small MSP teams. What Yo
309
July 20, 2026
MSP Revival Guide: Marketing Help, Leadership & Growth with Cynthia Schreiner (Pax8)
🎙️ In this powerful episode of MSP Unplugged, Cynthia Schreiner — Senior Manager of Channel Engagement at Pax8 — joins us to discuss her journey and proven strategies for reviving struggling MSPs. Drawing from her hands-on experience as a former MSP Business Administrator and her current role empowering partners at Pax8, Cynthia dives deep into the real challenges of turning around underperforming businesses. She shares practical marketing tactics, operational pivots, community-building approach
308
July 6, 2026
From Struggling Business to Thriving MSP in Salt Lake City – Ed Lukacs of 2Fifteen Tech
🎙️ In this honest and inspiring episode of MSP Unplugged, we sit down with Ed Lukacs, CEO of 2Fifteen Tech in Salt Lake City, Utah. Ed opens up about his real journey building and turning around a struggling managed service provider. From early challenges and tough pivots to creating a thriving MSP that specializes in supporting creative agencies, PR firms, Apple-centric environments, and Google Workspace — this conversation is packed with practical lessons for any MSP owner feeling stuck. If
TechCon Unplugged
MSPs are evolving from reactive IT support to strategic business enablers, leveraging AI, automation, and data analytics to deliver proactive, high-value services.
Small businesses are seeking stability and innovation amid economic uncertainty, regulatory shifts, and global market volatility. They’re turning to trusted communities and partners to navigate these challenges.
Our annual TechCon Unplugged event is an opportunity to bring together our listeners, colleagues and partners. We are currently planning for our 2026 TechCon Unplugged event!
Sign up for our newsletter below to get updates about ticket sales and contact us for partnership opportunities.
